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Forum Discussion

cedricm256's avatar
cedricm256
New member | Level 2
5 months ago

I've been paying for a Dropbox Plus account but my account is Basic, why?

I've been paying for Dropbox Plus account for awhile and just noticed that my account type is still basic. I have basically ran out of storage because my account type isn't correct. How do I fix this...
Billing
FAQ
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    5 months ago

    Could you try these steps to associate that payment to your Dropbox account?

cedricm256's avatar
cedricm256
New member | Level 2

Jay, I have a receipt through Apple. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Could you try these steps to associate that payment to your Dropbox account?

  • cedricm256's avatar
    cedricm256
    New member | Level 2
    5 months ago

    Thanks Jay

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