We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DonvaleMontessori's avatar
DonvaleMontessori
New member | Level 2
14 days ago

I've cancelled my plan, but still got billed. How can I get a refund?

I have received a charge for $184.67 on my Paypal account but I have cancelled my subscription and it is not active. I have looked to see if there is another account open, but I cannot find any curre...
Billing
cancellations
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Thanks for your post, DonvaleMontessori. 

 

It’s possible you’ve been billed for a separate Dropbox account/subscription indeed.

 

Besides the email address you see here, do you have another one that may be linked to a second Dropbox account? If you do, please double check its inbox/spam folder for any Dropbox messages and let me know what you find. 

 

Keep me updated.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions