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Forum Discussion
I've paid for Dropbox through PayPal, but it shows I'm on the Basic plan.
I have been paying for Dropbox via Paypal for almost a year now but I use Dropbox infrequently. When I went to access my Dropbox account today, it shows that I'm on the Basic plan with no billing history. My last payment was made via Paypal on July 11th for $11.99. I went to contact Dropbox support but find no easy way to do that. I'm not sure how to rectify the situation. Has anyone else experienced this issue? If so, what have you done to resolve the problem? I've just stopped my auto-payment via Paypal for the time being. Any help or input is greatly appreciated.
- Nancy
Dropbox Staff
Hey Mambler215, and welcome to our Community.
Can I have a screenshot of what you see on this page?
Have you checked your email address for a confirmation of renewal and, if yes, is it the same email address as the one you see on your General tab here?
Let me know.
Below is a screenshot of what I see. I only have Paypal notifications about my payments to Dropbox but no confirmations from Dropbox in my email. I'm hoping my personal account is not still tied to an old work account that I no longer have access to.
- Jay
Hi Mambler215, do you see any confirmed payments (with an invoice and receipt) on this page on your account?
