You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I've paid for Dropbox through PayPal, but it shows I'm on the Basic plan.
I have been paying for Dropbox via Paypal for almost a year now but I use Dropbox infrequently. When I went to access my Dropbox account today, it shows that I'm on the Basic plan with no billing his...
Below is a screenshot of what I see. I only have Paypal notifications about my payments to Dropbox but no confirmations from Dropbox in my email. I'm hoping my personal account is not still tied to an old work account that I no longer have access to.
Hannah
Dropbox Staff
Dropbox StaffHey Mambler215, do you have any other email addresses that you might have created a different Dropbox account with?
Try looking through your email addresses, for emails from Dropbox, to see if you can find out that way.
Also, did you perhaps reach out to our support team about this at all?
- I did reach out via X for some help. I think the issue may be an old work email that I no longer have access to but can hopefully transfer that over to my active personal email. I don’t know how else to contact support as I don’t have support options with it showing me as a Basic (free) user. Any help is greatly appreciated.
- Hannah
Since you reached out to our team on X as well, I would suggest either continuing with us or them, to avoid any confusion, Mambler215.
Have you been assisted by the Dropbox team on X?
- I’ll try continuing through X. Thanks for your prompt responses.
