Forum Discussion

samanthaBM's avatar
samanthaBM
New member | Level 2
3 months ago

I've paid for my plan's renewal, but my account was downgraded instead.

Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has ...
downgrade
Payments
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey samanthaBM, I'm sorry you're having a hard time sending us a screenshot.

You can try to send us a shared link to the screenshot instead.

In any case, I took a look at the ticket number you gave us, it looks like the case is closed due to inactivity, but can you see if you can reply to that last email?

It should open a new ticket for our team, so they can assist you further.  

samanthaBM's avatar
samanthaBM
New member | Level 2
3 months ago

ID #24476693Created 11/13/24, 07:06 PM I just joined-in a new Message to Ticket and I attacked the Picture. It is not the bes one but on request I do better? Please do let me know. THANK YOU

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for that, samanthaBM.

    I just replied to your email and we'll continue there. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!