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Forum Discussion

Jaredx336's avatar
Jaredx336
Explorer | Level 3
3 months ago

Lost access to account, can't cancel subscription

Hello, I have lost access to my Dropbox account and can't cancel my subscription. I have all of the banking details, I am hoping someone can help. Thank you, Jared
cancellations
Payments
Jaredx336's avatar
Jaredx336
Explorer | Level 3
3 months ago
I've tried this, the page isn't working properly. It says I haven't put in the last 4 digits of my card number nor my exp date. I have tried this on 2 different browsers.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 months ago

    You will need to contact support via www.dropbox.com/support and ask for help. 

    Do that while not logged in, even to here. It may be easier to use an incognito window. When at the site there is an option to get help with account issues. 

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