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Forum Discussion

dazoom's avatar
dazoom
Helpful | Level 5
3 years ago

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Account Settings
Dropbox Family
Plans
  • Jay's avatar
    Jay
    3 years ago

    Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

iksor's avatar
iksor
Explorer | Level 4
3 years ago

This issue has now re-emerged and the link I received to confirm my Date of Birth just forwards me to my Home page. I can't find any place to enter or confirm my Date of Birth on either the web app or the desktop app.

  • Vahab Solgi's avatar
    Vahab Solgi
    Explorer | Level 4
    3 years ago

    the same for me!!! I have tons of information on my family account and do not know what to do.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey dazoom, iksor and Vahab Solgi, thanks for alerting us to this.

       

      Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?

      • dazoom's avatar
        dazoom
        Helpful | Level 5
        3 years ago

        Confirmed. I don't see any prompt when I click on the link and it takes me to my Dropbox account. 

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