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Forum Discussion
Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
This is a work account, corporate I am not a minor, by mistake I put today's date when I request the date of birth and now it appears that the account is going to be closed.
How can i change my date of birth, i typed wrong date of birth and i can login to dropbox. Thank you.
- Megan
Dropbox Staff
Hi thuth, thanks for posting here!
I've merged you into this thread, because it echoes what others have also expressed.
Can you follow Jay's instructions on how to contact our Support team about this? Once you do, let me know the ticket number, so I can locate it on our system.
Thanks a bunch!
Dear Megan,
Thank you for your email. Could you please give me the email of Support Team, so i can email directly to them. Through "Contact Dropbox support", i just can chat with Chatbot and no thing can be solved. I am worry that my account will be disable soon after 48 hours as Dropbox's notice sent to my email.
Looking forward to hearing from you asap. Thank you so much for your consideration and prompt support.
Best regards,
Thu Tran
Hi! I entered the wrong year of birth information, how do I correct it? Please help me ! What are the proof steps?
- Hannah
Hey Quang Van 98, thanks for reaching out to us about this.
Can I actually send you an email to the address you have here on the Community, so we can look into this internally?
I'd like to know how can I do to change my age in my dropbox information. Today dropbox sent me a email and said that I need to change my age If Iwant to keep my account. I only have 48 hours to change my age so, I would like to receive your answer, Thank you very much.
- Rich
Super User II
Rafael_ wrote:
I'd like to know how can I do to change my age in my dropbox information.
If you entered your date of birth incorrectly:
- Contact Dropbox support within 30 days to have your account reactivated.
- Our support team will ask you to provide proof of your date of birth.
- After your information is verified, you’ll be notified through email when your account has been reactivated.
I mistakenly input the wrong age, as the result, it shows "You do not meet the minimum age requirement to use Dropbox Family."
how to proof of being of age > 16??
