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Forum Discussion

dazoom's avatar
dazoom
Helpful | Level 5
3 years ago

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Account Settings
Dropbox Family
Plans
  • Jay's avatar
    Jay
    3 years ago

    Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

Valley Jesse's avatar
Valley Jesse
New member | Level 2
3 years ago

I tried to upgrade to a family plan and must have entered my date of birth wrong and it says i am not 16yrs of age or older and my account will be deactivated in 48hrs, i want to know how I can edit and verify my age so my account is not de activated

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey there, Valley Jesse, thanks for posting here today! 

     

    Can you try what Jay suggested here? If you contact our Support team, reply back to me here and let me know the ticket number, so I can locate it on my end too.

     

    Thanks a bunch!

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