Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

nikaymateo's avatar
nikaymateo
Explorer | Level 3
3 years ago

My account expired - can I get it back? What will happen to my files?

Hi Guys,   I really hope you can help me. My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I ca...
Account Access
Account Settings
cancellations
Dropbox Basic
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
nikaymateo wrote:

My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I can still access my account because it has been downgraded to Dropbox basic.

Accounts don't expire. Your subscription can expire, at which time your account is downgraded to Basic and your files stop syncing (if you're over your quota), but you can continue to access the account and your files. Nothing is deleted.

 

The only time an account will "expire" is if it's left idle for more than a year, at which point the account is deleted due to inactivity.

  • jpolcek's avatar
    jpolcek
    Explorer | Level 3
    3 years ago


    To whom it may concern,

    My apologies about having to cancel the card you have on file.
    The credit card or debit card was comprised and Several days ago I began seeing nefarious transactions. I called my Banks fraud line and they immediately shut my card off.

    My NEW card should arrive either today or worst-case Monday, 6/16/2022.

    Sincerely,
    <<SNIP>>

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      jpolcek 

       

      ARGH!! Never ever ever put phone numbers or emails on a PUBLIC website. That is how you end up getting defrauded! 

       

      When your new card comes you need to update the card number at www.dropbox.com/account. 

  • nikaymateo's avatar
    nikaymateo
    Explorer | Level 3
    3 years ago

    Hi Rich,

     

    Now I fully understand. Thank you! What if I'm currently using my personal email and wish to switch to my business email? Will I be able to access all of my former email's files?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi nikaymateo, if you want to change the email on your account, you can do so from this page. 

       

      Bear in mind that the email to which you're switching should not already be associated with another Dropbox account.

       

      If you need any further assistance, please let me know.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!