We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Chris M.116's avatar
Chris M.116
New member | Level 1
9 years ago

My account got downgraded - can you help me?

I received an email 2 days ago telling me I have until September 6th to pay for my next month of Dropbox Pro. I was downgraded this morning. I need it upgraded again until the said date. I plan on pa...
cancellations
downgrade
Plans
  • DD1's avatar
    DD1
    9 years ago

    Hey Chris!

    Sorry for being unclear. Your settings with Dropbox were likely on as you received the emails as you said yourself. What I meant was that your auto-renew settings in the GooglePlay store were switched to Off. 

    The experience you're describing sounds very much as if Google switched off your auto-renew. That can happen when there is a payment issue, or just if you cancelled through Google. At this moment, it looks like this is an issue with Google and not with Dropbox, but I can't verify this until you log a support ticket with us.

    Hope that helps!

Chris M.116's avatar
Chris M.116
New member | Level 1
9 years ago

Yes, the payment did fail. But I got an email message 2 days ago saying it would be downgrade after September 6th. I was planning to pay this next week, long before the 6th.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!