Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

ArturoGlez's avatar
ArturoGlez
New member | Level 1
5 days ago

My account was downgraded to a Basic plan, how can I reactivate my paid service?

On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. Wha...
downgrade
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hi ArturoGlez, thanks for bringing this to our attention.

Could you attach a screenshot showing what you're seeing on the payments page on your account?

This will help me to assist further!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!