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Forum Discussion
My account was downgraded to a Basic plan, how can I reactivate my paid service?
On January 14th, Dropbox canceled my Plus account, the day after I paid for a year of service. A week later, after many emails to technical support, they reactivated it as a Basic (free) account. Wha...
The situation was resolved today. This was the message I sent to the Finance executive who fixed it:
"Thank you, John. You have restored my confidence in Dropbox. Thank you for the refund. I will use it to upgrade the account. What matters to me is to continue using Dropbox, which I find useful, flexible, and practical. I was disappointed with the customer service response times and what I had to do to achieve this result. But processes are part of all learning. Congratulations, because out of the 5 people I was able to contact, you were the one who could resolve the situation. Unfortunately, until now, I don't know what my violation of the usage policies consisted of. Knowing this would help me avoid making the same mistake again. What I have learned so far is that I should be on the monthly payment system and always have another backup of files, apart from Dropbox. I hope that in this aspect (feedback and customer service), Dropbox improves."
