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Forum Discussion
My account was upgraded but I didn't authorize it
Hi,
Today I received a message from PayPal stating that an automatic payment of $199 has been made to Dropbox.
This was very surprising to me because I do not recall subscribing to any such plan.
Among many newsletters from Dropbox’s "no-reply" email address, I found an email where Dropbox threatened to upgrade my plan. How is it possible that this was done without my consent?
Best regards,
- Hannah
Dropbox Staff
Sorry to hear about this, FinSchal .
Please keep in mind, though, that Dropbox cannot take a payment from you, unless you provide your billing info.
Perhaps you had a trial, which reverted to a paid subscription, because it wasn't cancelled.
I'd suggest reaching out to our support team for further assistance on this, as we can't access info specific to your account here on the Community.
Once you have your ticket number, please send that along to us as well.
Thanks!
