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Forum Discussion
My card has been changed and my account was accessed by someone else, please help
I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless.
Thanks - I just verified my email address
- Mark
Super User II
You need to contact support via www.dropbox.com/support while not logged in, even here. So use something like an incognito window.
I tried that but I cannot get the support there - I can't find the answers - or connect directly to any support staff to help. The basic FAQs are not helpful in my situation. Thanks, though.
- Jay
Dropbox Staff
Hi Joaniemn, thanks for bringing this to our attention.
As this is related to sensitive billing info, we do recommend getting in contact with our support team directly to look into this matter in more detail.
The steps to do so are by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
