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New member | Level 2

4 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...

Explorer | Level 3

3 years ago

Hi! So I’ve been trying to upgrade to the 2 TB and after I purchase it, everything goes through and I get charged, few moments later it says that the upgrade failed. I go to try and purchase it again and it says I’m already subscribed to the upgraded version but it doesn’t reflect in my account.

Megan

Dropbox Community Moderator

3 years ago

Hi Lily6, welcome to our Community!

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

Keep me posted!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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If I press Restore Purchases it says “unable to restore purchases: the operation couldn’t be completed. (NSURLErrorDomain error 409.)”","kudosSumWeight":1,"postTime":"2022-03-14T20:17:53.804-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dropbox Plus","text":"Dropbox Plus","time":"2022-04-08T10:54:51.806-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2018-07-19T04:58:12.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:583623_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8208},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:583623":{"__typename":"Conversation","id":"conversation:583623","solved":false,"topic":{"__ref":"ForumTopicMessage:message:583623"},"lastPostingActivityTime":"2023-04-24T10:50:34.577-07:00","lastPostTime":"2023-04-24T10:50:34.577-07:00","unreadReplyCount":44,"isSubscribed":false},"ModerationData:moderation_data:583623":{"__typename":"ModerationData","id":"moderation_data:583623","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:583623_3":{"__typename":"Revision","id":"revision:583623_3","lastEditTime":"2022-07-26T00:47:21.090-07:00"},"ForumReplyMessage:message:640906":{"__typename":"ForumReplyMessage","id":"message:640906","conversation":{"__ref":"Conversation:conversation:583623"},"author":{"__ref":"User:user:1148275"},"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:583623/message:640906","revisionNum":1,"uid":640906,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: My Dropbox account won’t upgrade to Plus","readOnly":true,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:640906"},"parent":{"__ref":"ForumReplyMessage:message:640880"},"body":"

Hi Lily6, welcome to our Community!

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

Keep me posted!

","body@stringLength":"536","rawBody":"

Hi , welcome to our Community!

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

Keep me posted!

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Please contact Dropbox support” I do this on my mobile phone","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-12-01T14:54:16.607-08:00","lastPublishTime":"2022-12-01T14:54:16.607-08:00","metrics":{"__typename":"MessageMetrics","views":5370},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxfDUyOjF8aW50LDY0MTAwNiw2NDEwMDY","node":{"__ref":"ForumReplyMessage:message:641006"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:641006":{"__typename":"ModerationData","id":"moderation_data:641006","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:641006":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:641006","entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:583623/message:641006","revisionNum":1,"uid":641006,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:640912"},"conversation":{"__ref":"Conversation:conversation:583623"},"subject":"Re: My Dropbox account won’t upgrade to Plus","moderationData":{"__ref":"ModerationData:moderation_data:641006"},"body":"

Hi Lily6, if you're using an iOS device, could you try these steps to restore the purchases on your account?

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