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Forum Discussion

brendalegria 's avatar
brendalegria
New member | Level 2
3 years ago

My Dropbox account won’t upgrade to Plus

I updated my Dropbox to Plus, using the free 30 day option. However, it still says that my Dropbox is full. I try to install it again and it says “you’re currently subscribed to this” then I press “OK...
Dropbox Plus
Error Messages
Plans
Storage space
Lily6's avatar
Lily6
Explorer | Level 3
Hi! So I’ve been trying to upgrade to the 2 TB and after I purchase it, everything goes through and I get charged, few moments later it says that the upgrade failed. I go to try and purchase it again and it says I’m already subscribed to the upgraded version but it doesn’t reflect in my account.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Lily6, welcome to our Community! 

 

Is it possible that you're paying for a different Dropbox account than the one you mainly use?

 

Also, how have you been paying for your Dropbox subscription? Directly through your credit card or through iTunes/Google Play?

 

Keep me posted!

  • Lily6's avatar
    Lily6
    Explorer | Level 3
    2 years ago
    I did make a new account about a few days before and it charges my credit card directly
    • Lily6's avatar
      Lily6
      Explorer | Level 3
      2 years ago
      I just deleted and redownloaded all and logged into the account I want to use. I tried to purchase it again, everything went through then few moments later this pops up “upgrade failed. An unknown error occurred. Please contact Dropbox support” I do this on my mobile phone
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Lily6, if you're using an iOS device, could you try these steps to restore the purchases on your account?

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