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Bronwenc's avatar
Bronwenc
Explorer | Level 3
25 days ago

My refund shows in PayPal but it hasn't come through to my bank account

I was issued a refund from my plan ( as I chose not to go ahead with current subscription) . PayPal shows this refund but it has not come through to my bank account. Refund was made 15 August
cancellations
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
25 days ago
Bronwenc wrote:

PayPal shows this refund but it has not come through to my bank account.

Are the funds in your PayPal account? Can you not just transfer them to your bank account?

  • Bronwenc's avatar
    Bronwenc
    Explorer | Level 3
    25 days ago
    Not actually in the account just recorded as refunded
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      25 days ago

      Would you mind giving us your support ticket number, Bronwenc?

      • Bronwenc's avatar
        Bronwenc
        Explorer | Level 3
        25 days ago
        24130387

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