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Forum Discussion

bjgoldstein's avatar
bjgoldstein
New member | Level 2
7 years ago

Need to reduce licenses

What needs to be done to reduce the number of licenses that we are paying for?
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  • Mark's avatar
    Mark
    7 years ago
    I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

    You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard
  • Jay's avatar
    Jay
    6 years ago
    Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
     
    If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?
Plc's avatar
Plc
New member | Level 2
6 years ago
My account has 5 licenses with only 3 active. I want to reduce the account licenses to 3 but Dropbox says the account has a minimum of 5 and won’t allow the decrease. Please advise
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi Plc, would it be okay if we message you at the email associated with your forum profile to assist you further on this matter?
  • Peder's avatar
    Peder
    New member | Level 2
    6 years ago

    I have the exact same problem. Can you assist me as well?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      If you’re having problems reducing the licenses on your account, let me know if it’s okay to reach out to your email address on your forum profile.
      • Peder's avatar
        Peder
        New member | Level 2
        6 years ago

        yes please!

         

        [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to 'Ask the Community' ] 

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