You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
No option to remove payment method on my Basic plan
Last year we had a teams account for a specific project which has now completed. My email was the admin account. After canceling the renewal since the account was no longer needed, my credit card is still listed as a payment method under my free/basic account with no option to remove it. I want my CC info completely removed from the system, but because it is a free account I have no access to dropbox chat/email/support/etc. Any idea how to get it off of there? I am not going to pay for another month of a subscription just so I can get in touch with them to remove my payment info.
Here’s what you can do:
Visit the Billing Page: Go to the Dropbox website and log in to your account. Navigate to your account settings and then to the billing page.
Remove Payment Method:
- If there’s no direct option to remove the payment method, try changing the payment method to a different one (e.g., a virtual card with no funds).
I hope this helps you get your payment info removed!
Unfortunately there is no option to remove the payment method or change/add a payment method (although I don't want to do that either, just want it removed entirely).
Walter contact via email would be fine is that something you can initiate?
- Jay
Dropbox Staff
Hi Speez, thanks for messaging the Community.
Could you confirm that your account is on a Basic plan according to this screen?
Which page are you seeing your billing details still visible?
A screenshot of it would help us greatly!
thanks Jay. Yes I do see it as a basic account now on that screen:
Also below is where it shows my credit card info as a payment method but does not offer an option to remove it as a payment method. I see this on the "billing" screen accessed by clicking "Billing" in the left pane in the first screenshot. There is no current charge that I need to dispute but I want this payment info completely removed from dropbox's system. This is a personal card and a dropbox account associated with a company email, so the card details need to be 100% removed to avoid any chance it is actually used for payment in the future.
