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Forum Discussion

Nick123's avatar
Nick123
New member | Level 1
3 days ago

Paid for my Plus upgrade but the account didn't get upgraded

I bought the plus upgrade, but nothing changed. The money has been has been charged from my account though. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Nick123, thanks for bringing this to our attention.

    How did you upgrade the account? Directly through our website or from the Dropbox app on your phone, through iTunes/Google Play?

    Let me know and we'll go from there.

    • Nick123's avatar
      Nick123
      New member | Level 1

      I paid through the website. After I got a refund I tried again and now it worked. Thanks.

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager

        Hi Nick123 and welcome to the Dropbox Community. I am glad to see you got your account successfully upgraded.

        By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻 .

        If you're open to sharing, I’d love to hear how you use Dropbox daily and what features you rely on 💫.

        You never know, we might even be able to share tips to boost your productivity 💪. 

        Looking forward to hearing from you,

        T 😺 (Dropbox Community Manager)

        PS. We have dedicated spaces here on the Community. Take a peek and see if you’d like to jump into any of them 🙌.

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