Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

stenerik's avatar
stenerik
Explorer | Level 3
2 years ago
Solved

Paid for Plus (Annual) but Account Reverted to Basic

I renewed my Dropbox Plus (which I’ve had for quite some time) on August 5th through the App Store, paying $119 for the annual plan. My account has been downgraded to Basic and no longer allows synci...
Billing
Dropbox Plus
Mobile
Payments
Plans
  • Jay's avatar
    Jay
    2 years ago

    Could you try restoring the purchases in the iOS app by following these steps to see if it helps?

stenerik's avatar
stenerik
Explorer | Level 3
2 years ago

Hi, Jay, 

 

When I access that page it says "No payment or billing activity." That seems strange to me both because of the August 5th transaction and the fact I've been using Dropbox plus for quite some time now. Is there anything I can provide from my app store account to clarify things?

 

Sten-Erik

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Are you certain that you're signed into the correct Dropbox account, the same as that in the Dropbox mobile app?

  • stenerik's avatar
    stenerik
    Explorer | Level 3
    2 years ago

    Yes; I can see all my files and also have the below message:

    The only thing I can think of is my primary Apple ID is a different email than my dropbox account email. But it has worked fine until this last August 5 renewal. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try restoring the purchases in the iOS app by following these steps to see if it helps?

      • stenerik's avatar
        stenerik
        Explorer | Level 3
        2 years ago

        Jay,

         

        Thank you. Such a simple solution. Success! I appreciate your patience and am happily syncing once again!

         

        S-E

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!