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Forum Discussion

DS Griff's avatar
DS Griff
Explorer | Level 3
2 years ago

Paid for Plus Plan but Account Didn't Upgrade

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advi...
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upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi DS Griff, thanks for bringing this to our attention.

 

According to your bank statement, were you charged by Google Play?

 

Is the email address on the Dropbox mobile app the same as the one you're logged into on the site now?

 

This will help me to assist further!

  • murtazadfs52's avatar
    murtazadfs52
    Explorer | Level 3
    2 years ago

    Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?

  • DS Griff's avatar
    DS Griff
    Explorer | Level 3
    2 years ago
    Thanks for getting back to me. Yes, I received messages that my account has been charged from both Google and my bank. And yes, this is the same email as my Dropbox account
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      DS Griff, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • DS Griff's avatar
        DS Griff
        Explorer | Level 3
        2 years ago

        Jay Yes please, that would be great

  • Najiee 's avatar
    Najiee
    Explorer | Level 3
    2 years ago
    I am having the same issue and there is no direct way to contact support... Or a human. Please help. This is disrupting work flow for my business.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi murtazadfs52 & Najiee , I hope you're doing well! 

       

      Can I send you an email, in order for us to have a closer look into this? 

       

      Let me know! 

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