You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Paid for Plus Plan but Account Didn't Upgrade
Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advi...
Jay
Dropbox Staff
Dropbox StaffHi DS Griff, thanks for bringing this to our attention.
According to your bank statement, were you charged by Google Play?
Is the email address on the Dropbox mobile app the same as the one you're logged into on the site now?
This will help me to assist further!
I am having the same issue and there is no direct way to contact support... Or a human. Please help. This is disrupting work flow for my business.
- Megan
Hi murtazadfs52 & Najiee , I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
This is my Email address - [removed per Community Guidelines]
- Nancy
Hey murtazadfs52!
I was about to open a ticket for you, but it looks like you’re already in touch with our support team regarding this matter. Can you please reply back to them, so that they can check this further?
