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Forum Discussion

DS Griff's avatar
DS Griff
Explorer | Level 3
2 years ago

Paid for Plus Plan but Account Didn't Upgrade

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advi...
Billing
Dropbox Plus
Payments
Plans
upgrades
Najiee 's avatar
Najiee
Explorer | Level 3
I am having the same issue and there is no direct way to contact support... Or a human. Please help. This is disrupting work flow for my business.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi murtazadfs52 & Najiee , I hope you're doing well! 

 

Can I send you an email, in order for us to have a closer look into this? 

 

Let me know! 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey murtazadfs52!

       

      I was about to open a ticket for you, but it looks like you’re already in touch with our support team regarding this matter. Can you please reply back to them, so that they can check this further?

      • Najiee 's avatar
        Najiee
        Explorer | Level 3
        2 years ago
        Was already settled through email. Thanks

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