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MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
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Dropbox Plus
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upgrades
  • Hannah's avatar
    Hannah
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi MikSchreuder18, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

Any details you can provide would be great!

  • MikSchreuder18's avatar
    MikSchreuder18
    Explorer | Level 3
    2 years ago

    Hi Jay,

     

    Ik heb het gedaan op de app.

    ik zie niks bij mijn facturen. heb ook geen email gehad.

    er is wel 119,88 euro van mijn bankaccount af gegaan.

    de kosten zijn naar Dropbox gegaan.

     

    Groet, 

     

    Mik Schreuder

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Is this via the Android or iOS app, as it does affect us on how to locate the purchase?

      ---

      Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?

      • MikSchreuder18's avatar
        MikSchreuder18
        Explorer | Level 3
        2 years ago

        iOS-app, ik heb een iphone

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