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Forum Discussion
Payed for the subscription, didnt get the upgrade
Hi there,
An hour ago i've purchased the Dropbox Plus subscription.
119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update.
It still says that I have no ...
Yes ofcourse.
[removed per the Dropbox Community Guidelines]
Hannah
Dropbox Staff
Dropbox Staff- Hi Hannah,
I have the same problem, Storage should be 3 TB since 26 August.
Can you please help? I do not want to loose photos which have already been uploaded.
Kind regards,
Nadine - Megan
Hi NadT, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?
If you upgraded through us, you can try using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge.
Keep me posted!
- Hi Megan,
Thank you for the swift response!
I upgraded using the Dropbox App. I use Google pay to make the monthly payments automatically.
Thank you for your help!
Kind regards,
Nadine - P.s. I am certain I upgraded this account because I can see it in my Dropbox app it is telling me I have 3 TB storage for the Abo but in the Overview and Emails it is reminding me to upgrade because it seems to be only 2 TB.
- Hi Nancy,
It shows as "Dropbox payment" on my PayPal account, can you check if you received the payment (26 August)? - In the Dropbox App it says payment method "Google play" and in Google play I have my PayPal account.
- It is a bit confusing: in Dropbox app it says "Dropbox Plus" on the landing page and then if I click on Abo it says "you current Abo professional"
- Hi Megan,
Can I sent the screenshot in an email? Can you write to me and I will reply?
When I click on here (the link you sent) it is telling me I only have Google plus purchase over Google... Hey Megan I'm having the same issue with my account. I upgraded my Dropbox Plus to Dropbox Essentials but it still says I'm on Plus. I upgraded through the Dropbox App itself on the manage plan tab. I even paid the $22 for it and the subscription is already showing itself as active on my Apple ID Subscription page. Nothing has shown up on my bank account yet, and it's been an hour since I made the purchase. How should I proceed?
- Nancy
Hope you don’t mind me jump in, selectcreatives! When saying you upgraded via the Dropbox app itself, do you mean the Dropbox mobile app? I’m asking because, if it’s the latter, then Apple may be handling your payments instead.
Does the transaction appear as complete, if you check your bank statement now? Did you receive any emails from Dropbox confirming the upgrade?
Do you see the same Dropbox account online and on your mobile app? I'm wondering if you could be having two separate Dropbox accounts and the second account has been upgraded instead.
- Hey Nancy thank you for the response. I upgraded via the Dropbox app downloaded from the Apple App Store. Nothing is showing up on my bank statement and I did not get any email from Dropbox stating that I upgraded.
The Apple ID subscription page says that I have an Essentials subscription with Dropbox, and within the Dropbox app itself it prohibits me from upgrading again saying that I’m already subscribed to Essentials, even though the main account page says that the account is still Dropbox Plus.
How should I proceed? - Jay
Hi selectcreatives, could you try using these steps to restore the purchases on your account?
- Hi Megan, the same issue came back again with 1 October. Please reopen the ticket with the advanced support again, they fixed it in September and now it shows again as full.
Kind regards Nadine
