You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

erikssonsimon's avatar
erikssonsimon
Explorer | Level 3
2 months ago

Paying for Plus, but I have the Basic.

Hello, I am paying for a Dropbox Plus, but I don’t have it when I log in, I only have Dropbox Basic. And I also cant find my files.  I get the payment receipt to my email, which is the same ema...
Billing
Payments
Plans
upgrades
Mark's avatar
Mark
Icon for Super User II rankSuper User II

If you arent seeing the upgrade when logging in you almost certainly have upgraded the wrong account by mistake. Check what email the PayPal payment is linked to and try logging in to that one

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    You need to contact support for help then via www.dropbox.com/support. Note that you MUST do this while not logged in - so try and use an incognito window

    • erikssonsimon's avatar
      erikssonsimon
      Explorer | Level 3
      2 months ago

      Ok, ill try, thanks Mark

    • erikssonsimon's avatar
      erikssonsimon
      Explorer | Level 3
      2 months ago

      Where exactly im just ending up in a loop of clicks and links and this freaking chatbot that cant help me

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey erikssonsimon, thanks for posting here! 

         

        I created an email on my end for you. I'll be happy to see you there!

         

        Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!