You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sebzeero's avatar
Sebzeero
New member | Level 2
2 months ago

Payment options not working and I cannot renew my subscription

Horrible support!

 

I've been a customer for a long time.

I'm trying to renew my subscription.

Having trouble with payment options not working on your homepage.

I cant get any help. Please fix this ASAP.

 

Billing
Payments
  • Sebzeero's avatar
    Sebzeero
    New member | Level 2
    2 months ago

    I talked to support agent George and a few others who could not help. They all said to try the same thing except for George who cancelled my Plus membership so I could start over after he ensured me all my files would be safe. NOW I CANT ACCESS CHAT because of that cancellation.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi @Sebzeero,

       

      Thanks for getting in touch. 

       

      We understand that you are frustrated with the delay of this issue. 

       

      We can confirm that this issue was reported under the number 24384542.

       

      The team is actively working on it. 

       

      We appreciate your patience and understanding. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!