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Forum Discussion
Plan Change From Business (my company) to personal (plus)
Hi All. By mistake I merged my Plus Plan to the company one.
Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to discon...
Maria paci wrote:
Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to disconnet my personal account from the business to do not lose everything when They will close it.
You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account.
Rich
Super User II
Super User II
Maria paci wrote:
Now the Company is closing their account and I would like to keep all my previous file and account items. I can't find anyway to disconnet my personal account from the business to do not lose everything when They will close it.
You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account.
- Thank you
