Forum Discussion

nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
3 years ago
Solved

Professional+e-Sign subscription, but my account shows as a team account

This is the message I received from a customer support representative As I mentioned, the system shows that you are under a team plan, which is also the reason why you were able to call me however,...
Plans
  • Hannah's avatar
    Hannah
    3 years ago

    Hey nikitaskouimanis, thanks for bringing this to our attention.

     

    This does sound strange. 

     

    You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?

     

    Thanks in advance!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey nikitaskouimanis, thanks for bringing this to our attention.

 

This does sound strange. 

 

You said you contacted our support team, can you please give me the ticket number from your communication, so I can look into it on my end?

 

Thanks in advance!

nikitaskouimanis's avatar
nikitaskouimanis
Explorer | Level 3
3 years ago
Ticket #18636786: Dropbox Support
  • nikitaskouimanis's avatar
    nikitaskouimanis
    Explorer | Level 3
    3 years ago
    Hi Hannah did you receive my ticket number?

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