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Forum Discussion
Questions about a refund from last year
I need help, I requested a refund last year but there was no confirmation that they processed it. I don't want to upgrade without that refund.
Hey from me too SAS24!
You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments
Keep in mind that If you haven't received your refund in a reasonable amount of time you will need to contact your bank, and ask them some more info about this.
I hope this helps!
I have a ticket #: 22640889. I wanted to know if you processed the full refund as promised. I still have the full transcript with Ross last year of September.
- Nancy
Dropbox Staff
Hi SAS24! Thanks for the ticket number.
If you scroll up or down the email chain, can you see the next email Ross sent you? From what I can see, there’s a refund confirmation next.
Did you check your bank statement in September, and you didn’t receive a refund for your previous Dropbox charges?
Hi Nancy! Thank you so much kindly share the confirmation of refund, please. I couldn't find it.
