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Joseph Steiner's avatar
Joseph Steiner
New member | Level 1
5 days ago

Random second charge, without warning.

Hey I canceled my payment 3 days ago just after I had already paid one fee but you have taken a second charge a couple hours ago. Why should I be charged again, you gave no warning about taking anoth...
Billing
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 days ago

Hi Joseph Steiner, let's jump right into this!

Is it possible that you have another account, and the charge is related to that? 

Is this is a credit/debit card charge? If so, have you tried our self-serve look up tool, in order to locate where the charge is coming from?

If I were you, I'd give it a go. I'd be happy to send you an email, in order for us to have a closer look into this, if you come across any issues while using our tool. 

Let me know more of any updates!

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