You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

blruhe's avatar
blruhe
Explorer | Level 3
9 months ago

I am being charged for a Dropbox account that I do not have

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
cancellations
downgrade
Payments
Refunds
Julie39's avatar
Julie39
New member | Level 2

Thanks for the 'help', Mark. At some point in time I'm sure there was something I needed to access via Dropbox, ergo, my card information being used. I did not however sign any contract for recurring charges. And I am unable to actually speak with someone or delete my card details from my account because there is no way to actually FIND that information on my account. 

 

Let's think this through, Mark: Do you really think that if someone were to steal my credit card, they first thing they would do is sign up for a Dropbox acctount? I think not. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago

Dropbox is very, very clear on setting up the account that you are setting up a subscription service - which is a monthly charge. It states that multiple times across the page/site and very clearly at https://www.dropbox.com/plans.

 

Julie39 wrote:

And I am unable to actually speak with someone or delete my card details from my account because there is no way to actually FIND that information on my account. 

Did you use the link I gave? The one that FINDS the account for you using your card statement?

 

Julie39 wrote:

Let's think this through, Mark: Do you really think that if someone were to steal my credit card, they first thing they would do is sign up for a Dropbox acctount? I think not. 

Actually quite often yes they will - they will do transactions that they know will go through and are low value. Or, it also helps people realise its user error (unfortunately) and not realising things like its a subscription. 

 

If that doesnt work go to www.dropbox.com/support while not logged in - even here. Try using an incognito window instead and log a ticket that way. If you ARE logged in, at all, you wont see the options to log one 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!