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Forum Discussion

Matttttttttttt's avatar
Matttttttttttt
New member | Level 2
7 months ago

I cancelled my plan, but I got charged by PayPal.

Honestly I think the lack of support is another reason I dropped this “service”. I do NOT have the funds to keep a Dropbox account so I canceled it 2 months ago. I was auto-charged from PayPal and...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi Matttttttttttt, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • Matttttttttttt's avatar
    Matttttttttttt
    New member | Level 2
    7 months ago

    Ticket #23977359
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Thanks for that Matttttttttttt!

       

      I'll be taking over, and responding back to your ticket as soon as possible! 

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