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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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mickflynn's avatar
mickflynn
Explorer | Level 3

i payed for a years dropox in january  it is not there mr michael flynn

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi mickflynn, how are you today? 

 

You mentioned that you upgraded, but the account doesn't reflect that. Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

 

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

 

If you have the transaction ID that is linked to your charge, I suggest that you use our self-serve look-up tool in order to see which Dropbox account it links to. 

 

Keep me posted for any updates! 

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