You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mart Rispens's avatar
Mart Rispens
Explorer | Level 3
3 months ago

I upgraded, yet my account hasn't recognized it

Hello everyone, I have upgraded my dropbox account to the plus subscription to have more storage space. But when I try to open and edit a folder in my dropbox,  I get an error telling me I have too l...
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey there Mart Rispens - sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what is reported in your plan tab at the moment, and how did you upgrade in the first place? Was it through our website directly or via the app store on a mobile device perhaps?

 

Let us know what you find and we'll take it from there, Mart. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!