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Forum Discussion

NiThormaigh's avatar
NiThormaigh
Helpful | Level 5
2 years ago

Refund for Dropbox charge

I recently changed jobs and my new job does not utilize Dropbox.   Needing to subscribe to a new software system, I transferred all my files and then went to account settings and downgraded my plan f...
cancellations
Refunds
  • Nancy's avatar
    Nancy
    2 years ago

    Sorry for jumping in, NiThormaigh. Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
NiThormaigh wrote:

Beyond this billing error on Dropbox's behalf, a major problem is that once a customer downgrades to a Basic Plan, you have zero customer service ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • NiThormaigh's avatar
    NiThormaigh
    Helpful | Level 5
    2 years ago

    Thanks for responding, Rich.  I've been able to submit a complaint this way.  Will update when I hear back from Dropbox.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry for jumping in, NiThormaigh. Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.

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