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Forum Discussion
Refunding after trial period (UK), no confirmation email received
Hi all,
I have just cancelled the yearly Essential today. Now my Dropbox plan is basic.
During the cancelling process, I was informed that I should receive a confirmation email about my cancellation and that Dropbox would refund me through my payment card.
However, after 5 hours, I have not received a confirmation email from Dropbox. My Dropbox Essential has already been cancelled.
Does anyone have any suggestions on what I could do to resolve this?
Many thanks,
Tuan
- Mark
Super User II
Check things like your junk mail etc. and see if its in there.
However, dont panic if it isn't - if it says you are getting one you will, but, it can take 5 or so working days to re-appear in your bank due to limitations on banking systems.
