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Forum Discussion
Request for Refund on Automatic Dropbox Subscription Renewal
Hi Dropbox Community, I’m seeking some advice regarding an automatic renewal for my Dropbox subscription. Recently, my PayPal account was charged $119 for the annual renewal, but I no longer need...
Hi Hannah,
Thank you for your response. I don't have the ticket number but I only received the auto response when I contact the support. (see below)
Hello Kialyn [removed],
Thank you for contacting Dropbox Support. We appreciate your message. However, please note that this email address is not monitored by our support team.
To receive the assistance you need, we recommend visiting our Help Center or engaging with our Community. The Help Center offers a wealth of articles and guides covering various topics, while the Community allows you to connect with fellow Dropbox users for shared insights and solutions. You may also have access to email support dependant on your plan type, you can check out Contact support for more info.
Dropbox Help Center
Dropbox Community
Thank you for using Dropbox.
The Dropbox Support Team
Hannah
Dropbox Staff
Dropbox StaffHi Hannah, I emailed directly to support-paypal@dropbox.com.
- Rich
Super User II
iamkialyn wrote:
I emailed directly to support-paypal@dropbox.com.
You can't do that. As noted in the automated response, they don't monitor incoming email for support. You need to open a ticket on the Support page.
Hi Rich, thank you for the note. I will do that.
