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Forum Discussion
Small company getting billed but staff using personal accounts
Small company is billed annually for Dropbox but the 2 staff use personal accounts to access company files. These personal accounts run out of space and are prompted to upgrade. I'm one of the 2 st...
I don't know if it's a Team Account. I'm trying to get information on the account on the annual charge so we can determine if we should be using it to avoid individual accounts that keep asking us to upgrade. I'd prefer that we both use the annual account the correct way and deal with storage at the company level.
- Hannah
Dropbox Staff
The code on the Dropbox charge on the company's bank statement only has 10 digits. The payment info lookup requires 12 digits. Then I can't submit a billing inquiry that's suggested because my personal account doesn't have that available. Is there any other way to handle this?
By the way, the posting about pricing was not from me. I'm not sure how it got into this thread.
