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guyrivers's avatar
guyrivers
New member | Level 1
30 days ago

Small company getting billed but staff using personal accounts

Small company is billed annually for Dropbox but the 2 staff use personal accounts to access company files.  These personal accounts run out of space and are prompted to upgrade.  I'm one of the 2 st...
Account Access
Storage space
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
30 days ago

Hey guyrivers, I would suggest looking up the payment info here, so you can locate the email address associated with this paid account.

That way you can log in and see what kind of plan it's on and then proceed accordingly.

I hope this helps, but let me know if you need anything else!

guyrivers's avatar
guyrivers
New member | Level 1
28 days ago

The code on the Dropbox charge on the company's bank statement only has 10 digits.  The payment info lookup requires 12 digits.  Then I can't submit a billing inquiry that's suggested because my personal account doesn't have that available.  Is there any other way to handle this?

By the way, the posting about pricing was not from me.  I'm not sure how it got into this thread.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    28 days ago

    Hey guyrivers, just to make sure we're on the same page here, it sounds like you need help identifying where the annual charge is coming from, right?

    If that's the case, then would you mind if we reached out via email, so we can have a closer look into this?

    Thanks!

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