Forum Discussion

ianscott's avatar
ianscott
New member | Level 1
8 days ago
Solved

Solving Captcha dice math Problem OVER AND OVER.

I am trying to pay for a monthly subscription. I solved the first captcha (I saw the message that I had proved I was a human), and then was faced with more captchas, over and over and over! 

I know I have the answers correct, and even get a message saying something like "You can continue with what you were doing..." then another captcha comes up!

What gives? It's like I'm in an endless loop of captcha puzzles!!

Account Access
Billing
Payments
  • Megan's avatar
    Megan
    8 days ago

    Hey there ianscott, welcome to our Community!

    Let's jump right into this. Can you please let us know if you get any different results after clearing your browser's cache or on another browser?

    Can you also try the following:

    1) Click the refresh button at the bottom of the CAPTCHA box. This will give you a new image of characters to type in.

    2) Use the audio option. You can press on the audio button at the bottom of the CAPTCHA box. Then, type in what you hear. Please make sure your volume is audible.

    3) Try logging in with a different web browser.

    Let me know what you find please. Thank you!

  • ianscott's avatar
    ianscott
    New member | Level 1
    8 days ago

    I had to try in a THIRD browser. The first was Firefox which is my normal browser. Then a Linux based browser - same problem over and over. I sure wasted a lot of time.

    Then using the Linux "Chromium" based on Chrome, I was finally able to make payment.

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      2 days ago

      Hi ianscott , and welcome to the Dropbox Community. 😊 I’m glad to hear that your issue is resolved and your Dropbox plan is all set. 🎉

      I’m always curious and love hearing our Community members’ Dropbox stories 💡✨ If you’re open to sharing, I’d love to hear how you use Dropbox. 📂🌍

      Looking forward to hearing from you,

      T 😼 (Dropbox Community Manager)

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 days ago

      Hey ianscott!

      Happy to see that your issue is now resolved! 

      If you need something else, please let me know and I will be more than happy to help every step of the way. 

      Have a great weekend ahead! 😇

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago

    Hey there ianscott, welcome to our Community!

    Let's jump right into this. Can you please let us know if you get any different results after clearing your browser's cache or on another browser?

    Can you also try the following:

    1) Click the refresh button at the bottom of the CAPTCHA box. This will give you a new image of characters to type in.

    2) Use the audio option. You can press on the audio button at the bottom of the CAPTCHA box. Then, type in what you hear. Please make sure your volume is audible.

    3) Try logging in with a different web browser.

    Let me know what you find please. Thank you!

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