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Sorry you aren't eligible for this experience
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
Megan
Dropbox Staff
Dropbox StaffHey there, rodders999, how are you today?
Can you check the plan page right here, and let me know the subscription you're using?
Feel free to also try to upgrade, using a different browser. If you get the same error, please take a screenshot and send it my way.
Keep me posted!
