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Forum Discussion

rodders999's avatar
rodders999
Helpful | Level 6
3 years ago

Sorry you aren't eligible for this experience

Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
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  • rodders999's avatar
    rodders999
    3 years ago

    Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine. 

Xeri's avatar
Xeri
Explorer | Level 4
3 years ago

So I have Dropbox Plus, and have had it for years. I'm running low on space, so I want to upgrade to Dropbox Professional. When clicking on the notification that said I'm running out, I arrived at the following page.

 

https://www.dropbox.com/business/plans-comparison

 

When I click on the upgrade to pro option, I arrive at the following page.

 

https://www.dropbox.com/account/plan

 

When the second URL first loads, I get the red message in the following screenshot.

 

 

Rinse and repeat. This forms an infinite loop of eternal futility. Help would be appreciated, because it's incredibly obnoxious.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi Xeri 

    You havent got your original subscription via an App store have you?

    • Xeri's avatar
      Xeri
      Explorer | Level 4
      3 years ago

      No. I made the subscription long before I had the app.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Xeri, can you let me know if you're trying to upgrade to a paid Dropbox Professional subscription, or were you going for the trial first?

         

        And have you tried doing this through a different browser, to see if that helps?

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