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coachdoman's avatar
coachdoman
New member | Level 1
4 days ago

Team account has expired and I can't access my personal account

i am locked out my personal account which has a dropbox plus subscription attached to it due to a team account expiring which its i am a member of but not the admin. I can not upload new footage to my personal account, if i am removed will i lose all my content?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

     

    coachdoman wrote:

    i am locked out my personal account which has a dropbox plus subscription attached to it due to a team account expiring which its i am a member of but not the admin

    Am I understanding this correctly.... your account is a personal one which was a paid one but you became part of a team and as such is now locked because the Team hasn't paid?

    If so your account is not a personal one any more - that is closed and refunded when you join the team. It is totally owned by the Team. 

    You should be able to leave the Team via https://help.dropbox.com/account-access/account-deleted-from-team which will reduce you back to a free account for you to then upgrade again.

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