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mpace01's avatar
mpace01
Explorer | Level 4
3 years ago

Trying to contact Dropbox to change billing CC

Can someone please tell me how to contact anyone from DROPBOX.  I have followed every tool possible and am getting nowhere.  They have just charged my personal credit card for a business account and ...
Account Settings
Billing
cancellations
Payments
Refunds
  • Mark's avatar
    Mark
    3 years ago

    You update cards yourselves at www.dropbox.com/account . 

     

    You can then contact support at www.dropbox.com/support. 

     

    Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

You update cards yourselves at www.dropbox.com/account . 

 

You can then contact support at www.dropbox.com/support. 

 

Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before. 

  • mpace01's avatar
    mpace01
    Explorer | Level 4
    3 years ago

    Thanks Mark - no emails came unless they ended up in junk?  I am hoping to get a refund on the charge and give them a new card to charge.  I can't do that by just changing my cc online.  Any ideas there?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey mpace01, thanks for reaching out!

      Mind if I email you, so we can look into this?

      Cheers!
  • Stop charging my account 's avatar
    Stop charging my account
    Explorer | Level 3
    3 years ago
    No you keep charging me after repeated requests and downgrading of my account. This feels like a big rip right now!!

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