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Forum Discussion

Murmur's avatar
Murmur
Explorer | Level 4
2 months ago

Unable to add payment info to a Dropbox team trial

I just started a trial team account. I would like to go ahead and add our payment info, but when I click Add Payment Info, I always get an error that says "This account is already connected to a Drop...
Billing
dropbox business
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 months ago

    Thanks for the image, could you try switching browsers to see if this helps?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Murmur, thanks for bringing this to our attention.

 

Are you looking to upgrade to the paid plan immediately, or when the trial ends?

 

This will help me to assist further!

Murmur's avatar
Murmur
Explorer | Level 4
2 months ago

Hello and thank you for your response. I would like to finish out the trial, and add payment so that is uninterrupted when the trial ends. 

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 months ago

    Including screenshots for clarity. I press the add billing button and receive the error below. 



     

      

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the image, could you try switching browsers to see if this helps?

      • Murmur's avatar
        Murmur
        Explorer | Level 4
        2 months ago

        Thank you! Safari worked. Chrome did not. 

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