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AlisonG's avatar
AlisonG
New member | Level 1
2 months ago

Unable to cancel my Dropbox Essentials plan

I am unable to cancel my Essentials Plan. I have deleted all my Dropbox files and still can't cancel my plan.  There is no customer support and my plan is due to renew on Sunday 19th Jan.  What can I...
cancellations
AlisonG's avatar
AlisonG
New member | Level 1
2 months ago

I have tried on my laptop & mobile and tried to contact the support team, by raising a ticket. I have 24 hours to get this issue resolved. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Can you please send us the ticket number, so we can take a look, Alison?

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