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Forum Discussion
Update billing info email, but I have a Dropbox Basic account.
I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:
"Your credit card is expiring at the end of the month!
To keep your Dropbox a...
Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.
I also have the Basic plan but Dropbox just arbitrarily charged my credit card $129.02 for "Dropbox Plus", which I did NOT request. I can find no way to contact anyone at Dropbox to reverse this charge. They only want to talk to you to sell you something.
- Megan
Dropbox Staff
Hi Bud1946, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
