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Forum Discussion
Upgrade plan not reflected
Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to ...
I have paid to upgrade my account from basic to professional. Immediately after processing my payment, there was an "upgrade error" message. There is no way to submit a ticket or get this resolved without having to come to this community which is ridiculous. Please help resolve this issue quickly I would hate to have to boycott drop box I've been using this service for years.
Megan
Dropbox Staff
Dropbox StaffHey Najiee , sorry to see you're having trouble.
Did you try to upgrade your account directly through our website or from the app on your phone?
Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned.
Keep me posted, and we'll take it from there!
- I paid through the app and yes the payment was processed
- Megan
Hi @Najiee , can I send you an email, in order for us to have a closer look into this?
- Hi! I am having the exact same issue here if you could help as well as I need to use the account for work!
- Walter
Hey Lisarose, sorry to hear about this.
Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?- Hi Walter!
I did it via the App and through Apple which the payment goes through and then it says there’s an issue to contact support directly.
